Retro (“Club Retro”, “Retro Rooftop” “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our venue, use our website, make a booking, or interact with us online or in person.
PRIVACY POLICY
Information We Collect
We may collect the following types of personal information
Information you provide directly
via website forms, email, direct messaging or in the venue, such as:
Name
Email address
Phone number
Date of Birth
Booking & event enquiry details
Competition entries
Feedback responses
Information collected automatically
when you visit our website or interact with our digital platforms, such as:
IP address
Device type
Browser type
Pages viewed
Cookies and analytics data
CCTV footage for safety and security
Incident reports
Lost property information
Venue-based information
Social media interactions
if you engage with us on Instagram, Facebook, TikTok or other platforms, such as:
Public profile information
Comments, messages, or tagged content
How we use your Information
Manage bookings, enquiries, and event requests
Communicate with you about your visit or upcoming events
Send marketing communications
Improve our website, services, and customer experience
Ensure venue safety and comply with legal obligations
Run competitions, giveaways, and promotions
Respond to feedback or resolve issues
we may use your information to:
You may receive marketing emails or SMS messages from us. You can unsubscribe at any time by contacting us directly by phone on (03) 9670 6575 or via email - info@clubretro.com.au
Marketing Communications
Sharing your Information
We do not sell your personal information. We may share your information with:
Service providers (e.g., booking platforms, email services, website hosting)
Security or emergency services if required by law
Third parties assisting with competitions or promotions
All third parties are required to handle your information securely and in accordance with privacy laws.
CCTV and Venue Security
Safety and security
Incident investigation
Loss prevention
CCTV operates throughout Retro for:
Footage is stored securely and accessed only by authorised personnel or law enforcement when required.
Cookies and Website Analytics
Our website uses cookies and analytics tools to:
Improve site performance
Understand visitor behaviour
Personalise your experience
You can disable cookies in your browser settings, though some features may not function correctly.
Data Storage and Security
We take reasonable steps to protect your personal information from:
Unauthorised access
Loss
Misuse
Modification
Information is stored securely using reputable third‑party systems and encrypted services where appropriate.
Accessing or Updating Your Information
Access to your personal information
Corrections to inaccurate information
Removal of your information (where legally permitted)
You may request:
Contact us using the details below
Our website and social media may contain links to external sites. We are not responsible for the privacy practices of those websites.
Third-Party Links
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Changes to this Policy
Contact Us
If you have questions about this Privacy Policy or wish to make a request, please contact:
Retro Melbourne
Email: info@clubretro.com.au
Phone: (03) 9670 6575
Address: 383 Lonsdale Street, Melbourne VIC